While trying to explain themselves, major crypto company Coinbase has prompted another wave of anger by revealing previously undisclosed information that reportedly might be relevant to clients of some other providers of crypto related services, also.

After a controversial acquisition of intelligence and analytics agency Neutrino, and #DeleteCoinbase movement on Twitter, the story got a brand new twist. It turns out that the acquisition of Neutrino was motivated by the behavior of their third-party providers as they were selling Coinbase customers data to external sources.

In an interview with Cheddar, Christine Sandler, the Director of Institutional Sales at Coinbase, has revealed the main reason behind the controversial acquisition. “It was important for us to migrate away from our current providers,” Sandler said. “They were selling client data to outside sources, and it was compelling for us to get control over that and have proprietary technology that we could leverage to keep the data safe and protect our clients.”

Ryan Selkis, the founder of Messari research, shed some light on the context of the situation. According to him, it is likely that Coinbase did not have much of a choice because all regulated crypto exchanges use blockchain analytics tools like Chainalysis or Elliptic. The firms have moved to a “give-get” data model, which forces exchanges to give up their user data for the service. With the acquisition of Neutrino, Coinbase simply brought the service in-house so that they don’t have to rely on third-party tools anymore.

Ryan Selkis@twobitidiot

Re @Coinbase data:

1) Got a wallet? Assume it’s tracked by AML vendors like @chainalysis & @elliptic.

2) If they switched to “give-get” data policies, it means Coinbase had three choices: a) buy a competitor, b) break US law, c) help create a surveillance mesh.

Jesse Powell@jespow

d) develop in-house, e) find another vendor, f) form alliance to negotiate as a group with problematic but preferred vendor. This is a crowded field, plenty of alternatives to use/buy.

See Jesse Powell’s other Tweets

Meanwhile, Jesse Powell, CEO of major cryptocurrency exchange Kraken, added that “blockchain analysis is not a strict requirement but, at this point, a regulator would be suspicious if there’s none at all.”

In either case, the current acquisition of Neutrino does not help the situation either. The customer intelligence and analytics agency is closely related to the ill-famed Hacking Team, which is known for selling spyware to governments with shady human rights records, including Ethiopia, Saudi Arabia, and Sudan.

Hence, it seems that the alarming statement had thrown even more fuel into the fire surrounding Coinbase. For instance, Riccardo Spagni of Monero (XMR) has struggled to make sense of the situation.

Riccardo Spagni


Wow. I’m really struggling to view Coinbase’s actions in anything but the harshest light.
1. Deal with blockchain tracing firm
2. Discover that firm selling client data
3. Don’t disclose this to anyone
4. Buy a firm that is made up of human rights violators
5. Profit?!?

Replying to @J9Roem

Director of Institutional Sales at Coinbase praising Neutrino’s “best-in-class technology” and saying that they needed to migrate to another “provider” because their previous one was “selling client data to outside sources.” (1:25)

h/t @BTCismoney https://cheddar.com/media/coinbase-adds-support-for-ripple-s-xrp-despite-regulatory-uncertainty 

191 people are talking about this
Others were unhappy as well since so far, the situation prompts more questions than answers.

Tuur Demeester@TuurDemeester

😧 revelation from @Coinbase.
– Was customer privacy breached? (or only aggregate data)
– How long have you known?
– Did previous tracking providers break contract? (why no lawsuit yet)
– How is this an argument explaining acqui-hire of unethical people?https://cheddar.com/media/coinbase-adds-support-for-ripple-s-xrp-despite-regulatory-uncertainty.amp?__twitter_impression=true  pic.twitter.com/JLXGh9YlW4

148 people are talking about this

Tone Vays [#Unconfiscatable]@ToneVays

WOW, did not know this in the AM when i did my video.

Holly Shit @coinbase !!! Did you just put early Adopters Lives at risk?

Thank god I knew to stay clear of your company when I joined this space & advised as such to anyone that was willing to listen.

Udi Wertheimer@udiWertheimer


A @coinbase official responds to #DeleteCoinbase by saying they had to acquire Neutrino because their previous tracking provider SOLD COINBASE CUSTOMER DATA TO THIRD PARTIES

And that’s why we should trust the people you choose to do business with?!?! https://twitter.com/j9roem/status/1102161829252526081 

109 people are talking about this
So far it is not clear what sort of data was resold by the third-party Coinbase vendors, how long the situation was going on, and who was the partner that sold it. Cryptonews.com has reached out to Coinbase, Chainalysis, and Elliptic for a comment and we will update the story once they respond.

Meanwhile, CEO of Kraken has also shared findings of the Kraken’s Compliance team about Neutrino:

New Twist in Coinbase Case Raised More Questions About Crypto Industry 102
Source: Kraken, Twitter

“Neutrino came in last place on product (out of the 5) but was disqualified anyway due to the risks. However, other factors are important in M&A: cost, culture fit,” Powell tweeted.

Author: Eimantas Žemaitis
Image Credit


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